Tuesday, May 21, 2024

RSM create Service & Repair centre

RSM now has the capability to repair its full range of equipment, reducing time scales and ultimately costs by the elimination of transport charges.

RSM Lining Supplies Global Ltd introduced robotic equipment to its product portfolio back in 2017, realising shortly after that it was encountering delays in repairs when sending equipment back to the manufacturer in Europe.

To combat this and ensure the high service level the company prides itself on was maintained, the decision was made to create an in-house repair facility – the Service and Repair Centre was born. RSM now has the capability to repair its full range of equipment, reducing time scales and ultimately costs by the elimination of transport charges.

A technician was employed to oversee all repair processes and a multi-purpose, bespoke Service and Repair Centre was built at the Head Office in Doncaster, UK. Over time, the repair services have expanded rapidly, with the number of employees in this department increasing from one to four in the last two years. The company now has a team with responsibility solely dedicated to these areas, to ensure they provide optimum care to any item of equipment. Whether that be through routine services, repairs due to wear and tear, or on-site emergencies – the goal is to continue to support the customer long after a purchase has been made.

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As the Service and Repair Centre has grown, two separate divisions have developed – the Robotics Repair Centre and General Maintenance and Repair Team.

The areas the Robotics Repair Centre covers includes: • The repair/service of RSM’s range of:

  • Sewertronics Systems (Speedylight+ and LEDRig)
  • Dancutter Systems (Superflex and Maxiflex)
  • Rausch Camera Systems >

The General Maintenance and Repair Team are responsible for:

  • Constantly servicing and maintaining RSM’s extensive fleet of hire equipment.
  • The repair/service of RSM’s range of:
    • Sluices (200, 225, and 300)
    • Boilers (Hot Water and Steam)
    • Inversion Drums

RSM keeps a vast array of spare parts in stock for all pieces of equipment to ensure there is the best chance possible to meet customer’s timescale requirements. Sales Director, Phil Steele, commented: “Our Service and Repair Centre is an integral part of our sales platform – we not only offer high-quality equipment, but we provide the service and support structure to go with it”.

 

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