DCR has big plans for 2022 – and the wheels are already in motion
DCR is not a company that rests on its laurels. Set to celebrate its 15th birthday in April, this organisation has always asked how it could improve when others would simply be happy to enjoy their success. It is a philosophy that has always served the company – and more importantly its customers – well. Little surprise then that DCR will be further diversifying its offerings in 2022.
Having listened closely to its customer base, DCR noted that many reported that recruiting the right people in 2022 was their chief concern. In response, the company has pledged to help their clients by advertising their various roles on the company’s website as well as promoting them across a variety of different channels.
“Our website and social profiles are very popular within the drainage industry. Our customers want to ensure the best candidates are aware of the roles they are offering, so adding these to our website and promoting them through Facebook, etc. just made sense.” said DCR’s Managing Director Andy Butler. “Helping our customers is what we are all about. I know that finding the right person for a role can
be a significant challenge and I am really proud to be able to say that DCR will be helping our clients with this.”
New offerings are far from novel for a company that has consistently embraced change. Having started out repairing drain inspection cameras from a shed in Andy’s garden (DCR is actually an abbreviation of drain camera repairs), DCR is now home to the UK’s largest hire fleet of drain cameras and a drainage superstore located just 20 minutes outside of Cardiff. Andy and the company have regularly taken on consultancy work and will officially launch this as a DCR offering in 2022.
DCR’s customers have long sought their advice when presented with unique challenges and the company quickly became renowned for its ability to find innovative solutions to problems. Over the years, DCR has helped their clients undertake difficult surveys in hazardous and/ or inaccessible environments. They have also developed tools for a number of clients, including Scottish Power, the National Grid and the UK Fire and Rescue Service. Developing tools for organisations led
to the creation of DCR’s own in-house development team. This led to the creation of the innovative ManUp Key, a seal breaker capable of moving up to 95% of stuck access covers. These are now found in service vehicles around the world and DCR are in the process of developing further equipment they think will have just as much of an impact, too.
“Ultimately, every new product or service we decide to offer is one designed to make things better for our clients. Before they’re made available, we want to ensure they’re fit for purpose and this can involve a lot of planning and consideration. We’ve been providing a quasi-consulting service to several customers for years but launching it as a genuine offering still required careful planning. I’m pleased to say we’re nearly there and that we’ll be officially launching this service soon!”
Even after 15 years of progress and improvement, it’s clear that DCR’s devotion to their customers remains as strong as ever. This is a company that is acutely aware of the fact that they only succeed when their clients succeed; everything they do benefits the drainage professionals of the UK – and 2022 is set to be no different.
To find out more about DCR Inspection Systems, view their hire fleet, browse their drainage superstore and more visit www.draincamerarepairs.co.uk.
